I have also tried to create a recovery USB from another PC (because I didn't make one before and because my laptop doesn't have optical drive) and boot it through this PC. I have looked online and see others have options to reset their PC's after clicking Troubleshoot (instead of jumping right into Advance Options like I do). Here is my problem, I don't see any selection to factory reset my PC on and beyond these two options. I select Troubleshoot which leads me automatically to Advanced Options showing 2 options: UEFI Firmware Settings, Startup Settings. Once there, I have 4 options: Continue, Use a Device, Troubleshoot, Turn off your PC. I tried to factory reset by doing the following: Shift + Shutdown -> Power up -> Shift Restart to access recovery menu. I recently forgot password to my local window account (not a Microsoft window account because no email is shown on login screen). ![]() I have a Toshiba E45-B4200 laptop with Window 8.1.
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